Shipping & Returns

ARTICLE 1 – PARTIES

1.1 – SELLER:
Name: Cansu Ariti
Address: Tarabyabayırı Cad. Adalet Sit. 64-4, Apartment 1, Tarabya, Sarıyer, Istanbul
Phone: +90 (535) 970 20 88
E-mail: info@goodsistanbul.com

1.2 – BUYER:
Name/Surname/Company Name:
Address:
Phone:
E-mail:
National ID Number:

ARTICLE 2 – SUBJECT

The subject of this agreement is to determine the rights and obligations of the parties in accordance with the Law on Consumer Protection No. 4077 and the Regulation on the Principles and Procedures of Distance Contracts, regarding the sale and delivery of the product(s), the characteristics and sales price of which are specified below, that the BUYER has ordered electronically from the SELLER’s website, www.goodsistanbul.com.

This agreement (together with the other documents referred to below) sets out the terms and conditions for using the website www.goodsistanbul.com and purchasing products through this site (hereinafter referred to as "terms"). When the BUYER uses www.goodsistanbul.com, they are deemed to have accepted the Data Use Policy (Cookie and Privacy Policies).

ARTICLE 3 – PRODUCT SUBJECT TO THE CONTRACT

Date:
Product Information:
Shipping Fee:

The type and nature, quantity, brand/model, color, and sales price of the products are as specified above.

Payment Method:
Delivery Address:

ARTICLE 4 – GENERAL PROVISIONS

4.1 – The BUYER declares that they have read and understood the basic characteristics of the product subject to the contract, its sales price, payment method, and preliminary information regarding delivery on the website www.goodsistanbul.com and confirmed them electronically.

4.2 – The product subject to the contract is delivered to the BUYER or the person/organization at the address indicated, within the period specified in the preliminary information on the website, depending on the distance of the BUYER’s location, not exceeding the legal 30-day period for each product.

4.3 – If the product subject to the contract is to be delivered to another person/organization other than the BUYER, the SELLER cannot be held responsible if the recipient refuses to accept the delivery.

4.4 – The SELLER is responsible for delivering the product subject to the contract in a sound, complete manner, in accordance with the specifications stated in the order, along with warranty certificates and user manuals, if any.

4.5 – The delivery of the product subject to the contract requires that a signed copy of this agreement be delivered to the SELLER and the price be paid via the payment method selected by the BUYER. If for any reason the product price is not paid or is canceled in bank records, the SELLER is deemed released from the obligation to deliver the product.

4.6 – If, after delivery of the product, the BUYER’s credit card is used by unauthorized persons through no fault of the BUYER and the relevant bank or financial institution does not pay the product price to the SELLER, the BUYER is obliged to return the product to the SELLER within 3 (three) days, provided it has been delivered to them. In such a case, shipping costs shall be borne by the BUYER.

4.7 – If, due to force majeure or extraordinary circumstances (such as adverse weather or disruption of transportation) that prevent delivery, the SELLER cannot deliver the product within the specified time, the SELLER must notify the BUYER within 3 (three) days. The BUYER may then choose to cancel the order, replace the product with an equivalent one if available, and/or postpone delivery until the issue is resolved. If the BUYER cancels the order, the amount paid is refunded within 14 (fourteen) days.

4.8 – By using www.goodsistanbul.com and/or placing an order through the website, the BUYER accepts the following:

To use the website only for legitimate inquiries and orders
Not to place speculative, false, or fraudulent orders. If the SELLER suspects such an order, it has the right to cancel it and notify the relevant authorities.

4.9 – The SELLER only delivers the products listed for sale on www.goodsistanbul.com to addresses within the borders of Turkey.

ARTICLE 5 – RIGHT OF WITHDRAWAL

The BUYER has the right to withdraw from the contract within 14 (fourteen) days from the delivery of the product to the BUYER or to a person/organization indicated by the BUYER. The withdrawal period starts on the day the BUYER or the third party designated by the BUYER receives the goods. However, the BUYER may exercise the right of withdrawal during the period between the conclusion of the contract and the delivery of the goods.

In determining the withdrawal period:

a) For orders involving multiple items delivered separately, the date the consumer or designated third party receives the last item is considered.
b) For products consisting of multiple parts, the date the consumer or designated third party receives the last part is considered.

To exercise the right of withdrawal, notification must be made to the SELLER by e-mail or phone within this period, and the product must not fall under the "Cases where the right of withdrawal cannot be used" below. In such cases, it is mandatory to provide proof of return shipment (e.g., a delivery receipt from the courier) and a copy of the invoice filled with return information. Upon receiving these documents by e-mail, the SELLER must refund all payments received, including delivery charges if applicable, within 14 (fourteen) days.

After the BUYER receives the order, if they wish to return the item within the legal or contractual withdrawal period, they may return the product using the SELLER’s designated carrier (Horoz Logistics for furniture and mirrors, UPS for other products) free of charge, or using a different carrier at their own expense. In the latter case, the BUYER is fully responsible for any risk or damage during return shipping, and the SELLER is not liable. The BUYER must ensure the return package is secure and includes original packaging, instructions, and documentation. If an error not caused by the SELLER is found in the return, the product will be returned to the BUYER at their expense. None of the terms in this article affect the BUYER’s statutory rights.

Cases where the right of withdrawal cannot be used:

The BUYER may not use the right of withdrawal in the following cases:

Contracts for goods prepared according to the consumer’s specifications or clearly personalized
Contracts for audio or video recordings, software, or digital content delivered in a physical medium if the packaging has been unsealed after delivery

Upon delivery of the order, the BUYER will be provided a summary explaining how to exercise the right of withdrawal.

ARTICLE 6 – AUTHORIZED COURT

In the implementation of this agreement, Consumer Arbitration Boards and Consumer Courts at the BUYER’s or SELLER’s place of residence are authorized up to the value announced by the Ministry of Industry and Trade.

If the order is finalized, the BUYER is deemed to have accepted all terms of this agreement.

SELLER
Cansu Ariti